Complaints

If any form of our service is not up to standard, please give us the opportunity to address it, by sending an email to complaints@policywave.co.uk or by completing the form below and emailing our Complaints Department. We aim to acknowledge receipt of your complaint by close of business on the next working day.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).

You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.

By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm

0800 023 4 567 (calls to this number are now free on mobile phones and landlines)

0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)

or from abroad on +44 20 7964 0500

By post

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR