More information about our Claims Management Service

By far the most important decision any broker must make, is how they go about providing a first-class service in the event of a claim. Policywave have spent time with partners working out what exactly what service they want to provide in the event of a claim and how they are going to do it. After all its exactly what our Policyholders pay their premiums for.

We truly believe that our claims management service offers a different approach and offers a truly first class service. The key to this, is making sure the process is as smooth, efficient, simplistic and cost effective as possible, so that if the worst does happen you know exactly what is going on and what we are doing to redress the situation as quickly as possible.

Our claims Service offers;

• Single point of contact.
• Arrangement of vehicle repair (nationwide) – co-ordinated with hire vehicle if required.
• Like for like vehicle provided in certain circumstances.
• Key for key transfer minimising client inconvenience.
• Simplified claims journey.
• Recommendation to our panel of highly skilled solicitors.
• Obtaining total loss Settlement.
• All costs recovered from the third-party insurer (at fault insurer).
• Any other uninsured loss recovery.
• Salvage disposal.