Complaints
If any form of our service is not up to standard, please give us the opportunity to address it, by sending an email to complaints@policywave.co.uk or by completing the form below and emailing our Complaints Department. We aim to acknowledge within 4 hours.
Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.
By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500
By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
